Mike Cooper
6308573017
mike@napervilleseniorcenter.com
Naperville Senior Center Adult Day Services
Business challenges
a.	Caregiver Awareness of NSC adult day service programs -- The NADSA (National Adult Day Service Association) calls this category “the best kept secret in adult care.”
b.	Staffing: Always looking for CNA’s
Easier and more satisfying work than SNF (skilled nursing facilities)
c.	Covid: America’s most vulnerable population… elderly with pre-existing conditions

IT Challenges
a. should have automated sign-in and sign-out... has to be easy for Caregivers to enter time-in, temperature of Member, signature, in morning... time-out and sig in afternoon.
Current 'system' is binder, 2-pages for each day, 5 columns for Member, time-in, sig, time-out sig... we do not track temperature screening, we should.
Hand transfer info from daily check-in sheets to weekly summary...
b. Weekly summary sheets are used for invoicing Members... each invoice is custom made starting where last invoice ended, updating daily attendance, changing invoice number and either email request for check or credit card processing.
I'm sales/marketing and accounting is not my favorite task. On the weekend, alone, I can invoice all Members in about 4 hours... during the work day with all the distractions, it takes about two days...
c. occasional problem from left field work with chamber member to fix.
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